1. General conditions

Regulations define terms and conditions of reservations and rental of accommodation offered through Making reservation by the Client is equivalent to reading and accepting below regulations. Reservation is a conclusion of an accommodation rental agreement between Karolinka Guest House and the Customer under the conditions specified in below regulations and price list.

2. Rental agreement

The agreement between Karolinka Guest House and the Customer covers only rental of the room with breakfast. Apartment rental includes utilities (gas, electricity, water) and final cleaning. Karolinka Guest House will charge not additional any fees beyond those indicated on the website. Rooms offer bed linens, towels, WIFI and TV with no extra costs. Breaksfasts are included in the price – the basic continental breakfast buffet is served every day in the kitchen between 8 am and 11 am. Earlier breakfast is for the request and should be agreed with the object at least 1 day before.

Karolinka Guest House offer help with arranging the airport transfers and local tours by the Partner, KrakowShuttle.

3. Reservation

Reservations can be made by telephone, by sending email to, through the booking form available on website

Telephone booking requires further confirmation by e-mail, lack of this action:

– if booking was made on arrival day – will cause booking cancellation at 5 p.m.

– if booking was made in at least one day in advance – will cause booking cancellation after 24H from the phone conversation.

To make a reservation please specify:

– date of arrival and departure

– planned arrival time

– number of people staying in the booked apartment

– first and last name

– telephone number

– invoice details, if invoice will be requested

4. Reservation Guarantee:

Standard rate:

Reservation will need to be guaranteed:

– By credit card (full number, expiry date and CVC/CVV code will have to be given), or

– By prepaying within 3 days the amount equivalent to 100% of the first night by bank transfer (guest accepts the fact, that in case of international bank transfer, bank takes the commision and the guest is obligated to pay the commision to the bank)

Nonrefundable rate, special rates

All reservations are to be fully prepaid by:

– Charging the credit card given during the making of the reservation, or

– Prepaying the full amount for the reservation to the bank account within 3 days (guest accepts the fact, that in case of international bank transfer, bank takes the commision and the guest is obligated to pay the commision to the bank)

We reserve the right to preauthorize the credit card given by the Guest for the purpose of guaranteeing the reservation.

5. Cancellation terms:

Standard rate: Free cancellation possible untill 1 day before the arrival. If cancelled later, and in case of a no-show, 100% of the first night will be charged.

Nonrefundable rate, special rate: In case the reservation is cancelled or modified, full price of the reservation will be charged. In case of a no-show full price of the reservation will be charged.

6. Check-in and check-out times

Check-in starts at 2 p.m. on the day of arrival, check-out until 11 a.m. on the departure day.

Early check-in: subject to availability, possible only after consulting with Karolinka Guest House receptionist, service not guaranteed

Late check-out: subject to availability, possible only after consult it with Karolinka Guest House receptionist, service guaranteed.

7. Check-in procedure (key collection and payment)

During check-in Guest are required to show a valid picture ID.

Karolinka Guest House reserves the right to refuse check-in in case:

– The Guest does not have a valid picture ID

– The Guest is under the influence of alcohol or other substances

– The Guest has violated Karolinka Guest House Terms and Conditions during the last stay

Key collection:


ul. Jodłowa 21

43-370 Szczyrk

mobile: 0048 513 202 120


Karolinka Guest House doesn’t have 24h reception.

Guest is obligated to inform Karolinka Guest House Reception at least 1 days before about the planning arrival time.

8. Vacating the rooms

During the check-in Guests will be informed how to return the keys. This information will also be included on the instructions given during the check-in process.

Loss of keys results with a fine of 100 PLN.

9. Silence at night

Guests are obligated to obey the principles of good neighborhood, especially the rule of silence at night hours between 10 in the evening and 6 in the morning. In case of disturbance, Karolinka Guest House has the right to impose a penalty in the amount of 100 PLN.

10. Responsibility for the apartment

Guests are obligated to maintain the room in the same condition like on arrival day.

– In case of damage of the apartment guest is required to pay compensation to fully cover the value of losses. Payment must be done before departure directly to the person responsible for the keys.

11. Smoking.

Smoking is not allowed in rooms, kiotchen and any part of the property. Violating this rule will result in a penalty of 100 PLN.

12. Price changes

We reserve the right to increase without notice public rates during trade periods, high season, special events an public holidays. Full prepayment may be required in such periods. Special reservation conditions, i.e. minimum length of stay, may be required as well as special cancellation conditions may be imposed.

13. Children at Karolinka Guest House

Children up to the age of 4 may stay complimentary with their parents, provided they are using existing bedding. Older children and additional adults – fee of 50 PLN per day per person (extra bed is included in rate). Infant beds/cots are available – without fee, but the baby cot request should be agreed with the object at least 1 day before arrival.

14. Pets, animals

Animals and pets are accepted in Karolinka Guest House, but the object doesn’t offer any accesoires for pets.

15. Force majeure

In case of unforeseen circumstances which effects can’t be eliminated immediately, Karolinka Guest House reserves the right to offer the Guest a substitute accommodation similar to the booked one.

16. Technical failures

Karolinka Guest House will remove any defects arising in the apartment without delay, and as soon as possible – within 24 hours from the time of notification of failure, unless the situation requires more time. Failure resulting from factors beyond theKarolinka Guest House (delivery of media including the Internet, equipment failures found in the apartment) do not constitute a reason for cancellation of a reservation – the Customer is obliged to pay for the entire reservation.

17. Security deposit

Karolinka Guest House reserves the right to pre-authorize Guest’s credit card during check-in, especcialy in case of long term rental. Cash deposit is returned in full amount on the day of departure, provided there are no damages to the property.

18. Personal data

Personal information (e-mail address) provided by the Customer will be used only for the purpose of reservation and to communicate seasonal promotions. The data will not be given or sold to any third party. Client has the right to resign from receiving the seasonal promotions newsletter.

19. Dispute settling

Polish law is applicable to any disputes between Karolinka Guest House and the Customer. Disputes will be settled by the court of factual jurisdiction, and local jurisdiction to Karolinka Guest House seat.

20. Final provisions

Number of Guests staying in the apartment can’t be larger than the number indicated on the registration form. In case of exceeding this numberKarolinka Guest House has the right to charge a fee for each additional person (50 PLN per person/night)

Please do not leave valuable belongings in the apartment – Karolinka Guest House does not take responsibility for any loss or damage to the Guests’ property.